Frequently Asked Questions (FAQ)

1. What products do you sell?

We specialize in selling high-quality sofas designed for comfort, durability, and style.

2. Do you ship internationally?

Yes, we provide shipping within the UK and internationally.

• UK Delivery Fee: £15

• International Delivery Fee: £30

3. How long does delivery take?

• UK Orders: Estimated delivery within 5–10 business days.

• International Orders: Estimated delivery within 10–20 business days (depending on customs and logistics).

4. Can I return or exchange my sofa?

Yes. You may request a return or exchange within 30 days of receiving your order, as long as the sofa is unused, in its original packaging, and in resellable condition. Please refer to our Return and Refund Policy for full details.

5. Who covers the return shipping cost?

• If the sofa is defective or damaged upon arrival, we will cover the return shipping cost.

• For all other returns, customers are responsible for return shipping fees.

6. How long does it take to get my refund?

Once we receive and inspect your returned item, refunds will be processed within 7–14 business days back to your original payment method.

7. Can I track my order?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

8. What payment methods do you accept?

We accept major credit/debit cards and other secure payment methods displayed at checkout.

9. How can I contact customer service?

You can reach us at:

• Email: info@r77jjl.com

• Phone: +44-8009882898

• Address: 19 Cambridge Road, Dudley, United Kingdom, DY2 0UL

Our team will be happy to assist you with any inquiries.